Amenities such as heat, air conditioning, hot tubs, large kitchen appliances, toilets, etc., are cause for a refund if they are not working or not quickly attended to if they break.
Issues with Key AmenitiesĮnsure that all necessary amenities in a listing are working. For example, if a building doesn't have an elevator and a host lists it with one, a guest can rightfully request a refund. Additionally, ensure that your accessibility statement is up to date. For example, if a guest books a private property and arrives at a shared room, they can request a refund. Guests may use a filtered search for stays with a certain amount of beds, bedrooms, amenities, and property types. Inaccurate Listing DescriptionĪn Airbnb description must be accurate. Using Host Tools to automate check-in will eliminate this scenario.Īdditionally, a guest can request a refund if the host has them stay at a listing different than the one they originally booked without their consent. If a guest cannot access your property because you have forgotten to give them keys or an entry code for a smart lock, guests are allowed to request a refund. There are four categories of situations that allow guests to request an Airbnb refund: Inability to access property After that, Airbnb will decide if the guest is entitled to a refund or accommodation credit. A host has one hour to respond to their inquiry. Guests are asked to take photos and video evidence of issues to submit to Airbnb. If eligible, guests have 24 hours to request a refund. When can Guests Request an Airbnb Refund?
0 kommentar(er)
